Our Return Policy

How It Works

Should you not be satisfied with the quality of your product/s or if product/s are delivered not as described.

 Please see below the following method of return: 

This all is expected to happen within 48 hours of your delivery and is applicable only:

If product is unused and still in original packaging

If clear manufacture defects are visible immediately.

If manufacture defects aren't visible immediately.


E-mail a request for refund to sales@namibsmoke.com, with the original invoice attached and simply follow the steps provided by the representative. 

Note: The customer is liable for all shipment costs.

This includes and is not limited to: Courier cost for return of item/s to Namib Smoke.

If applicable, shipment to international suppliers for claim on factory warranty etc.

Operating Hours:

Monday to Friday 09h00 - 17h00

Saturdays & Sundays 09h00 - 12h00


Mobile +264 81 861 4600/81 207 2392

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