Our Return Policy
How It Works
Should you not be satisfied with the quality of your product/s or if product/s are delivered not as described.
Please see below the following method of return:
This all is expected to happen within 48 hours of your delivery and is applicable only:
If product is unused and still in original packaging
If clear manufacture defects are visible immediately.
If manufacture defects aren't visible immediately.
NO RETURNS ON GLASS PRODUCTS
E-mail a request for refund to , with the original invoice attached and simply follow the steps provided by the representative.
Note: The customer is liable for all shipment costs.
This includes and is not limited to: Courier cost for return of item/s to Namib Smoke.
If applicable, shipment to international suppliers for claim on factory warranty etc.